Client Care Coordinator

Full time Fulltime @EHN Canada posted 2 weeks ago in Health & Sciences

Post Date : November 9, 2023
Apply Before : December 1, 2023
3 Application(s)

Job Detail

Job ID 2965
Career Level Entry Level
Experience less than 3
Education Certificate

Job Description

Position Summary:

Reporting to the Client Care Coordinator Team Lead, the Client Care Coordinator is responsible for all client administration and coordination for the duration of the client’s stay in an Outpatient program. You will work closely with other departments within Outpatient to ensure that clients receive the best possible care and support throughout their treatment. This role requires strong organizational skills, communications skills, and an ability to manage deadlines.

Duties & Responsibilities:

Communicating directly with admitted clients to schedule outpatient services, including engagement with individual therapy, aftercare, IOP, other outpatient services and reviewing policies and procedures

Liaising with the admissions team to coordinate client Intake, including scheduling, e-health record creation, client onboarding, billing coordination
E-Health record management: Ensuring that all appropriate procedures are followed by the clinical team and updating and maintaining clinic schedules and client records as needed
Coordinate the readmission of current outpatient clients between EHN outpatient programs and/or transfer of inpatient clients to Outpatient services
Update and maintain Salesforce records to ensure the accurate and efficient collection of outpatient data
Register and manage the flow of clients in the Wagon portal, including assigning appropriate task packages

Update various spreadsheets on SharePoint and familiarize with different documents to assist with role
Be a resource for staff on outpatient programming
Ensures client billing is done in a timely and accurate manner, according to the standards and requirements set by the finance team
Email/phone etiquette followed, directing clients and supporting them as appropriate
Assist with the coordination of drug monitoring for clients through Soberlink and Sure Hire

Ensure clinicians in are completing outcome measurements, progress reporting and discharge summaries within the program deadlines
Support administrative requests from clients, providing Letters of Completion, Discharge summaries, handling requests from lawyers
Work with clients to transition them to other programs as needed.
Triage client complaints to the appropriate manager
Manage online group and individual schedule for assigned programs in Wagon; handling group coverage requests and update facilitators/cancelling sessions as needed.

Cover administrative duties for other programs during vacations, sick leave, etc.
Other duties, as assigned.

Skills

Ability to work remotely and prioritize workload

Proficient in MS Office products (Excel, Word, MS Outlook, PowerPoint)
Strong multi-tasking skills
Excellent customer service skills
Strong organizational and time-management skills
Detail orientated

Adaptability in fast-paced environment
Minimum 2 years’ experience in an administrative role
Experience with Electronic Medical Records systems an asset
Experience with customer relationship management software an asset
Experience in healthcare/mental health an asset

Education

Post-secondary education or relevant experience
Experience in medical or mental health administration an asset

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