About Stephon Phillips
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Academic Level Degree Bachelor
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Age 23 - 27 Years
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Industry Html Department
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Viewed 36
About me
Recent Computer Science Graduate with 2+ years of personal Software Development knowledge mostly in Python and R. Along with programming skills, I have 3+ years of customer service experience throughout my work history to be prepared for any environment.
Education
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2023 - Present
Lakehead University
Master of Computer Science
Experience
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2022 - 2023
U.W.I Credit Union
Member Service Representative
● Resolved customer queries and complaints promptly, reducing escalations by 75% resulting in an
improved customer satisfaction rating of 3%.
● Monitored customer feedback and developed a strategy to improve customer service standards,
improving customer engagement by 45%.
● Collaborated with service desk, tech support, and other departments to promptly and accurately respond
to customers.