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Weekend Receptionist PT

Part Time

Nanaimo, BC, CA

Salary Range: $21.00 To $23.00 Hourly

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Learn more at ehncanada.com

Be part of the work that’s changing lives.

Overview:

As the first point of contact for clients, visitors, and staff, the Receptionist plays a vital role in creating a welcoming and professional environment. This position is responsible for managing front desk operations, answering inquiries, directing calls, scheduling appointments, and providing administrative support to ensure smooth day-to-day operations. The ideal candidate is friendly, organized, and able to multitask in a fast-paced setting.

Specific Responsibilities of the Receptionist:

Switchboard – handle incoming/overflow admission calls – forwarding calls/messages as required
Receiving and directing clients/staff/contractors in a professional manner
Sort, prepare, and distribute non-client mail/packages as required
Scheduling for the Wellness Centre as required
Validate client OHIP cards
Client programming announcements
Making client name tags and stickers
Preparing address labels for return envelopes
Attentive to and intervenes in any client safety issues that are observed. Adheres to the behaviors as outlined in our policies.
Working on ad hoc projects with clinical staff to improve operations as required.
Provide administrative services to the clinical staff as required.
Other duties as assigned.

Qualifications:

Minimum of one year of current full-time work experience as a receptionist
Graduate of an administration program or equivalent at a college/university level
Exceptional interpersonal skills and experience with client interaction
Ability to multi-task effectively and prioritize activities under pressure
Excellent computer skills with strong knowledge of Microsoft Office
Experience with electronic medical records systems is an asset
Individuals with lived experience in recovery are an asset
Individuals with lived experience as a family member or loved one impacted by addiction, trauma, and/or mental health challenges are an asset

Must be able to work weekends and occasionally pick up a week day shift.

Employee Benefits and Perks:

Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
24/7 Employee Assistance Program through GreenShield Health
Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
Access to in-house fitness facilities or discounted gym memberships
Exclusive discounts through Perkopolis on entertainment, insurance, and more
Opportunities for personal and professional growth through our Education Support Assistance program
Supportive relocation opportunities due to our nationwide presence
Defined Benefit pension plan with up to a 4% employer contribution
Maternity and parental leave top-up
Discounts available at Kids & Co. Daycare.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

Inside Sales Representative

Company Overview

In the last decade, the rate of Canadians with anxiety, depression, and bipolar have nearly doubled. Now, in any given year, one in five Canadians experiences a mental illness and 7% contemplate suicide. Substance abuse has also arisen with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has not been able to serve the increased demand for intensive treatment, and the average wait time is now almost two months.

EHN Canada was founded in 2013 to support this growing demand. We believe that every Canadian has the right to mental health and addiction treatment services that are accessible (little to no wait times), affordable (paid for by your government or employer), and excellent (using outcomes measurement and evidenced-based practices). We have since grown to become the country’s largest private provider of mental health and addiction services. Clients now receive treatment via ten locations and a virtual program.

Under the leadership of Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto top employer award in 2023. That same year he published a book, Everybody’s Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, detailing four pillars increase our country’s prosperity for future generations. He’s also been recognized by Ernst & Young as a top health and life sciences entrepreneur.

EHN Canada has an aggressive plan to increase treatment capacity 385% in five years. Not only is this is a young and emerging private industry, but we’re also the largest in Canada. That means we’re building something that hasn’t existed before. There is no playbook. We’re moving fasting, rapidly innovating, breaking things, and learning. Does that excite you? If so, we’re seeking talented professionals from all sectors who enjoy our startup culture.

Let’s build this together!

Job Description:

With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.

The Inside Sales Representative serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the Inside Sales Representative manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.

The admissions team is expected to double in the next five years. Since mastering this role requires an 18-24 month learning curve, leadership is only promoted from within. Not only are we seeking new members to join our team, but also future team leads, supervisors, managers, and directors.

Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, emotional intelligence, and a collaborative approach to teamwork.

Key Responsibilities:

Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission
Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.
Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments
Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
Documents all communication with clients, family, referents
Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client’s arrival and providing documentation as needed
Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care as needed
Completes mandatory assessment or admission documentation, consents or other forms as required
Prepare and maintain client files
Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required
Books pre-admission medicals with physician as required.
Maintain client waiting lists
Present program education sessions as required
Preparing reports, data management including data entry as required
Other duties as assigned

Qualifications:

Bachelor’s degree preferred
Minimum two years of sales experience and a proven track record of results
Sales experience with a focus on consultative selling and customer relationship management preferred
Analytical and problem-solving skills to identify opportunities for sales process improvements while also developing and implementing new strategies
Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments, and upper management
Proficient understanding of the entire admissions process from lead generation to admission
Proficient with Salesforce
Proven ability to thrive in a fluid, fast-paced, unpredictable environment
Commitment to the mission and values of EHN Canada.
Evenings and Weekends availability required

Employee Benefits and Perks:

Comprehensive benefits package, including a yearly allowance of $2,000 for mental health and addiction services, as well as $600 per service for various paramedical services, such as massage and physiotherapy.
24/7 Employee Assistance Program through LifeWorks.
Competitive paid time off policies, including a paid day off on your birthday.
Access to in-house fitness facilities where applicable or discounted external gym memberships.
Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
Personal and professional development through our Education Support Assistance program.
Nationwide presence allows for supportive relocation opportunities.
Defined Benefit pension through CAAT with up to a 4% employer contribution.
Maternity and parental leave top-up.
Access to discounts at Kids & Co. Daycare.

EHN Canada is an employment equity employer.

Housekeeper FT

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Learn more at ehncanada.com

Be part of the work that’s changing lives.

Overview

The housekeeper position will be responsible for keeping buildings in clean and orderly condition, and will perform heavy cleaning duties, such as cleaning floors, shampooing rugs, cleaning and stocking restrooms, washing walls, glass and upholstered furniture, and removing rubbish. Duties may include performing routine maintenance activities, notifying management of the need for repairs.

Functions and Duties

Performs general clean up of all office facilities.
Sweeps, mops, polishes, refinishes resilient floors, vacuums and shampoos carpeted areas, dumps garbage and recycle bins, performs all cleaning aspects of halls, offices, board rooms, restrooms, lunchroom as well as washes walls, windows, upholstered furniture and window coverings.
Cleans and stocks restroom facilities
Cleans light fixtures and changes bulbs/tubes.
Locks or unlocks doors, turns lights on/off.
Contacts appropriate maintenance service shop for major repairs.
Determines needed supplies and equipment.
Monitors need for equipment maintenance and repair.
Responsible for proper inventory of materials and supplies.
Monitors work quality, trains as needed.
Other duties as assigned

Skills and Requirements:

Experience in the housekeeping industry a definite asset.
Observes safety and security procedures and use of equipment and cleaning materials properly,
Excellent communication skills.
Work may involve stepladders, reaching overhead, bending, and stooping, climbing and crawling.

Employee Benefits and Perks:

Comprehensive benefits package, including a yearly allowance of $2,000 for mental health and addiction services, as well as $600 per service for various paramedical services, such as massage and physiotherapy
24/7 Employee Assistance Program through GreenShield Health
Competitive paid time off policies, including a paid day off on your birthday
Access to in-house fitness facilities where applicable or discounted external gym memberships
Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
Personal and professional development through our Education Support Assistance program
Nationwide presence allows for supportive relocation opportunities
Defined Benefit pension through CAAT with up to a 4% employer contribution
Maternity and parental leave top-up
Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer.

Senior Financial Analyst – Compensation FT

Full Time

Toronto, ON, CA

EHN Canada is the country’s largest provider of private mental health and addiction services, with inpatient operations in most provinces and an in-person and virtual outpatient program. It has tripled in size over the past four years as it adds new locations and programs. It now helps over 2000 patients and their families each year and works with governments and employers across Canada.

EHN Canada is a company with a purpose. It believes that every Canadian has the right to mental health and addiction services that are accessible (i.e. little/no wait times); affordable (i.e. paid for by your government or employer) and excellent (i.e. using outcomes measurement and evidenced based practices).

Position Summary:

Reporting to the VP Finance, the Senior Financial Analyst – Compensation supports the Finance department in advanced reporting and analytics as it relates to compensation and headcount. This role will partner with finance team members and functional leaders to provide variance reporting and related recommendations around compensation and headcount budgets. This role is an integral part of the team in managing the P&L and collaborating with functional leaders.

Key Accountabilities:

Formulate various templates and financial reports utilizing NetSuite accounting system and ADP HRMS
Analyze variances from budget, forecast and prior period to provide commentary as it relates to salaries, benefits and headcount.
Proactively identify and resolve issues regarding the salaries and benefits monthly financial results and liaise with various finance team members and functional leaders as required.
Lead compensation related annual budgeting process.
Provide assistance to external and internal auditors as required.
Assist with special projects and other ad-hoc requests, as required.
Assist with month end payroll accruals and reconciliations.
Continuously develop and implement process improvements and other best practices to increase efficiency and accuracy of the payroll analysis function.

Qualifications:

CPA/CA or in pursuit of designation
Bachelor’s degree in Business, Finance or Accounting from a recognized educational institution
3-5 years of accounting related experience preferably at a large international accounting firm
Experience with ADP desired
Advanced computer skills, particularly in Excel, Word, and PowerPoint
A self‐starter with good interpersonal skills and the ability to quickly build relationships within their team and across departments.
Fast learner, ability to meet tight deadlines and prioritize in multi‐tasking environment demonstrating resilience, passion and commitment to deliver and be accountable for the results.
Strong analytical, organizational and problem solving skills, with excellent attention to detail.

Key Characteristics:

Trust – ability to work and communicate with others honestly and openly
Teamwork – ability to work with others for optimal shared outcomes
Accountability – taking responsibility for one’s own actions and the needs of the group
Stability – providing a stable and predictable environment for key stakeholders
Nimbleness & Creativity – solving issues creatively, independently, and in a timely manner

Employee Benefits and Perks:

Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
24/7 Employee Assistance Program through GreenShield Health
Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
Access to in-house fitness facilities or discounted gym memberships
Exclusive discounts through Perkopolis on entertainment, insurance, and more
Opportunities for personal and professional growth through our Education Support Assistance program
Supportive relocation opportunities due to our nationwide presence
Defined Benefit pension plan with up to a 4% employer contribution
Maternity and parental leave top-up
Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

Business Expansion Specialist

HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing’s awareness campaign (campaignforbetterhearing.org), our core philosophy is to “do what is best for the client” while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

At HearingLife we are the Modern Hearing Care Professionals: Our Purpose is to provide Life-Changing Hearing Health with a Mission of Helping More People Hear Better. Are you a hearing healthcare practitioner that enjoys leading conversations, exploring new frontiers, taking initiative, and helping more people hear better? Are you searching to be part of a team that focuses on client centred care and offers a wide range of technologically advanced hearing products? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you

SCOPE

eporting to the Business Expansion Manager (BEM), the Business Expansion Specialist (BES) plays a pivotal role in driving the successful launch and growth of new Greenfield hearing clinics across the organization. This role is responsible for overseeing the end-to-end execution of Greenfield openings, ensuring operational readiness, sales performance, and strong community engagement.

The BES leads the coordination of Grand Opening events, develops and implements strategic community outreach initiatives, and supports clinic staff in achieving sales and operational objectives. Working collaboratively with internal stakeholders—including Regional Managers, Divisional Sales Directors, and the Marketing Team—the BES ensures alignment with business expansion goals and brand standards.

In addition to business development responsibilities, the BES supports ongoing performance monitoring, training, and coaching to Greenfield teams. They assess market opportunities, implement corrective actions to enhance clinic performance, and maintain compliance with company policies and certification requirements.

At times, the BES may also contribute to business operations by performing hearing tests, fittings, and hearing health assessments if licensed . This position requires frequent travel across Canada to support new clinic openings and maintain strong relationships with internal and external partners.

***** This role requires the willingness to travel between 50% to 80% of the time*****

SUCCESS CRITERIA

Establish and launch new Greenfield locations, ensuring seamless setup and operational readiness
Coordinate impactful Grand Opening events to drive community engagement and establish a strong local presence
Ensure compliance with the HearingLife operating model, driving per-person productivity and improving operational efficiency within Greenfields
Maintain consistency in client care and adherence to brand standards to deliver exceptional customer experiences
Provide regular updates on pre/during/post-Greenfield openings to the organization
Coach and support both short and long-term regional sales goals and objectives, contributing to sustained growth in the Greenfield portfolio
Establish and maintain a regular cadence of community outreach activities, fostering local engagement and driving clinic expansion
Ensure active stakeholder participation for the successful execution of outreach initiatives, ensuring alignment with organizational goals and maximizing community impact

RESPONSIBILITIES AND KEY ACTIVITIES

Relationship Building:

Build and sustain strong, long-term relationships with employees (Hearing Care Professionals and Client Service Administrators) to achieve clinic and regional sales goals while identifying additional growth opportunities
Collaborate with Regional Managers, Divisional Sales Directors, and Head Office departments to effectively communicate activities, share insights, and execute projects seamlessly
Partner with the Marketing team to represent the company at conferences, seminars, workshops, and trade shows, building brand visibility and engagement
Collaborate with the Affinity Partner & Outreach Development Team to identify and establish new business partnerships (e.g., affinity partnerships, community organizations) to drive sales growth

Drive Business:

Identify and evaluate opportunities in markets across Canada to drive business growth
Oversee the successful opening of new HearingLife clinics (Greenfields)
Assess Greenfield performance against established objectives, including sales forecasts, budgets, and P&L responsibilities, and implement corrective actions to improve outcomes
Conduct regular site visits to Greenfield clinics, including post-opening, documenting outcomes for review with the Business Expansion Manager
Deliver performance feedback for Greenfield clinics to the Business Expansion Manager, identifying areas for improvement and opportunities for expansion into new markets
Manage Greenfield projects using the ASANA management tool to ensure project timelines are met
Maintain comprehensive knowledge of the company’s product portfolio and competitor offerings to remain competitive in the market
Lead weekly conference calls and provide regular email updates to align Greenfield teams with sales and operational objectives
Review, analyze, and implement financial cost-improvement strategies
Develop and oversee training plans to ensure compliance with internal and external certification requirements
Safeguard confidentiality regarding business activities, strategic plans, and proposals
Train new Greenfield employees on company products, services, processes, policies, and BES practice guidelines (The HearingLife Way)
Ensure Greenfield sales activities comply with the company’s policies, procedures, and operational standards
Collaborate with Head Office support teams to achieve sales goals and ensure accurate and timely revenue recognition
Provide timely field activity reports and special reports to support business and product planning initiatives
Travel frequently to customer and potential customer facilities, organizations, and communities to provide information, support, and secure new business opportunities
Address customer requirements or complaints by coordinating with other departments to meet objectives and maintain client satisfaction
Prepare and deliver technical presentations and demonstrations to educate clients and strengthen engagement

REQUIREMENTS, EXPERIENCE AND CONSIDERATIONS

A minimum of 3 years of experience in the hearing industry
Demonstrated project management and/or management experience is required
Audiology, Hearing Instrument Specialist certification or equivalent is preferred
Post-secondary education in Business or a relevant field
Experience in clinical support and the setup of new locations is highly desirable
Exceptional verbal and written communication skills, paired with strong interpersonal abilities for effective customer interactions
Proficiency in delivering presentations, negotiation, and organizational tasks, along with demonstrated technical competence
Ability to professionally and courteously represent the company in all interactions
Self-starter with strong initiative to innovate, adapt, and transform ideas into actionable opportunities, thriving in a fast-paced and results-driven environment
Willingness to travel between 50% to 80% of the time for site visits and Greenfield setups throughout Canada
Ideally located near a major airport in Canada

Junior Helpdesk

Role Overview

The Helpdesk Technician provides day-to-day IT support to ensure team members across our retirement residences and corporate offices can work efficiently and reliably. This role is a junior to intermediate IT position and serves as the first point of contact for technical support. The Help Desk Technician supports team members by responding to IT issues, troubleshooting common problems, and delivering timely, high‑quality customer service that enables daily operations to continue.

Reporting to the IT Operations Manager, the Help Desk Technician works closely with the Verve Tier 2 support team and project team to assist with escalated issues, ongoing IT operations, and technical initiatives.

The helpdesk generally operates between the hours of 8 am – 8 pm EST and on call.

Key Responsibilities

Serve as the primary point of contact for incoming IT requests via phone, email, tickets, and in‑person support.
Support onsite users at the Corporate office.
Strong ability to translate technical terms into helpful, easy-to-understand solutions for all team members with a positive attitude.
Adhere to ticket SLA requirements and resolve issues in a timely manner.
Manage and resolve support tickets using ticketing system with clear, friendly communication.
Identify, escalate, and route complex issues to internal IT teams or vendors.
Perform basic user account administration and troubleshooting.
Maintain accurate inventory records for IT hardware, hardware lifecycle and software assets.
Contribute to internal documentation and knowledge‑base articles.

Qualifications

Diploma or degree in Information Technology, Computer Science, or a related field.
Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals) an asset.
2+ years of experience in a ticket‑based IT support environment.
Valid driver’s license and access to a reliable vehicle.
Must be willing to travel to different sites in the GTA on occasion. Some travel across Canada may be required.
Strong customer service mindset with patience and empathy.
Provision hardware and software for new hires and support onboarding.
Experience supporting Windows, Android and iOS devices.
Familiarity with remote support tools.
Administer user accounts and access in Active Directory and Microsoft 365.
Knowledge and understanding of Microsoft 365 (SharePoint, Outlook/OWA, Teams, OneDrive)
Setup and support AV and Video Conferencing systems.
Knowledge of Microsoft Azure/Entra ID (MFA, Conditional access, Compliance and Identity) and Microsoft Defender.
Familiarity with administrative tasks in Microsoft Intune (mobile device management)
Perform installation, configuration, patching, troubleshooting, moves, and decommissioning of PCs.
Work alongside Tier 2 support for end user adoption & training with new technologies.
Troubleshoot IT issues reported by users, including password and account resets and troubleshooting network/internet connectivity
Familiarity with the ITIL process (Service Management, Incident Management and Change Management).

GENERAL

Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.
Complies with all corporate policies and procedures. Completes all required mandatory training/education. Other duties as assigned.

Project Manager, Banking (Tech)

What You’ll Be Doing

You will be joining the Enterprise Technology team, the Big Data Platform & Solutions (BDPS) and Enterprise Business Intelligence Technology (EBIT) teams play a crucial role in managing and leveraging our vast data resources. As the Senior IT Project Manager you are passionate about data management and have a solid understanding of the data related use cases such as data ingestion, data consumption, data migration from on-prem to cloud, data governance, BI Tools upgrade/modernization; the BDPS and EBIT teams offer a dynamic and innovative environment where you can work on cutting-edge technologies and methodologies, contribute to impactful projects and drive business decisions. As the Senior IT Project Manager, you will lead teams of stakeholders and business partners to ensure projects of all sizes are completed in line with the team’s budget and timeline. You’ll use your expertise in project management methodology to make recommendations for continuous improvements on all project plans.

Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Project Management – Outline project goals, terms of reference, resource requirements, and costs. Help create a resource plan that ensures all stakeholders have a voice on the project. Assess the efficiency of the practices and procedures used by a team, and provide guidance that will continuously improve the project plan.
Collaboration – Help internal partners make informed decisions about the development of programs, products, and services. Coach and mentor your teams as you work toward a common goal and negotiate deliverables and milestones whenever necessary.
Project Coordination – Proactively identify anything that will take projects off schedule and find solutions to correct the problem. Monitor milestones, and ensure they’re completed according to timelines and budgets. Execute a project plan that is personalized for your team’s preferred mix of budget, time, and risk.

Who You Are

You can demonstrate experience in Project Management methodology, principles, and tools, within a minimum of 5 years’ experience as a Senior Project Manager. You have experience with Agile as well as Waterfall methodologies, Program/Portfolio Management, Technology Triage process, TO intake process, Seed planning, execution, production implementations. You are experienced in managing tech projects and have solid understanding of the data and BI tools related use cases. You have managed projects from technology side, you understand the technical scope of the data projects, you are able to successfully manage Dev/BSA/QA/TO teams to deliver the technical requirements by effectively resolving the technical challenges. It’s an asset if you have your PMP Designation and a degree/diploma in Computer Science, Engineering, and/or a related field of study.
You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create shared vision.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

Consultant, Business Systems Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Consultant, ServiceNow Business Systems Analyst within the Technology Operations team at CIBC, you will bridge business needs and technology solutions across the ServiceNow platform. You will lead intake and analysis of business requirements, facilitate stakeholder engagement, and support the design and implementation of scalable solutions across multiple ServiceNow modules. Collaborating closely with product owners, developers, and business partners, you will translate requirements into Agile user stories, support delivery and prioritization, and ensure solutions meet performance, security, and user experience standards. You will contribute to ongoing process optimization and continuous improvement initiatives while enabling effective adoption of ServiceNow capabilities across the organization.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Requirements Analysis & Stakeholder Collaboration – Work closely with business stakeholders, product owners, and technology teams to gather, analyze, and document business requirements. Apply structured analysis to assess current-state processes and support future-state solutions across ServiceNow capabilities.
ServiceNow Platform Delivery – Support delivery across ServiceNow modules (e.g., ITSM, Request Management, CMDB, and other platform capabilities) by translating requirements into clear user stories and acceptance criteria. Participate in backlog refinement, sprint planning, and delivery activities within Agile teams.
Agile Delivery & SDLC Participation – Collaborate with development and QA teams to support end-to-end delivery, including requirements clarification, testing coordination, and release readiness. Ensure alignment with Agile practices and enterprise delivery frameworks. Data & Process Awareness – Contribute to data quality, reporting, and process optimization initiatives by supporting accurate documentation, data flow understanding, and continuous improvement of ServiceNow processes. Exposure to asset management, CMDB, or governance practices is considered an asset.
Cross-Functional Collaboration – Partner with multiple lines of business and technology teams to manage dependencies, remove blockers, and ensure alignment across initiatives. Support communication and coordination in a matrixed environment.
Continuous Improvement Mindset – Identify opportunities to enhance processes, improve user experience, and drive efficiency within ServiceNow workflows. Contribute ideas and insights to strengthen platform capabilities and team effectiveness.

Who You Are

You can demonstrate 3+ years of experience working as a Business Systems Analyst supporting ServiceNow or similar enterprise platforms. You bring experience working in Agile environments and are comfortable collaborating with cross-functional teams to deliver business solutions. You are comfortable translating business requirements into user stories and supporting delivery through development, testing, and release. You have a strong understanding of ServiceNow platform concepts and exposure to modules such as ITSM, Request Management, or CMDB. Exposure to IT Asset Management (SAM/HAM) is considered an asset but not required.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You act like an owner. You thrive when you’re empowered to take initiative, go above and beyond, and deliver results.
You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what’s possible.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor